Inbound quotes — email templates
Quote form, no answer
Customer submitted a quote enquiry but didn't answer when called back.
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Repeat quote, no booking
Customer has requested quotes before but has never proceeded to book in.
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Quote accepted confirmation
Coming soonQuote form, no answer
Inbound Quotes · Use when customer submitted a quote enquiry but didn't answer your call
When to use: Send immediately after attempting to call a customer who submitted a quote enquiry and did not answer. Replace all [placeholders] before sending.
Subject line
We tried to call you — your Fergies quote enquiry
Email body
Hi [CUSTNAME],
Thank you so much for getting in touch with us, we really appreciate you considering Fergies for your car.
We tried to give you a call just now but couldn't get through. We'd love to have a quick chat before we put a quote together for you, just so we can make sure we give you an accurate figure and the best advice for your car.
Whenever suits you, please give us a call on 01635 778002 or simply reply to this email and we'll arrange a time to speak that works around you.
We look forward to hearing from you.
Warm regards,
[YOUR NAME]
Fergies | German Vehicle & Jaguar Land Rover Specialists
01635 778002 | Info@fergies.co.uk | www.fergies.co.uk
Repeat quote, no booking
Inbound Quotes · Use when a customer has requested quotes previously but never booked in
When to use: Send when a customer contacts you requesting another quote but your records show they have received quotes previously without ever booking in. Replace all [placeholders] before sending.
Subject line
Your quote request — Fergies
Email body
Hi [CUSTNAME],
Thank you for getting in touch with us again.
We have prepared quotes for you on a couple of previous occasions but haven't yet had the opportunity to carry out any work on your vehicle. Before we invest time putting together another quote, we just want to make sure Fergies is the right fit for you and that there is a genuine intention to proceed.
We are aware that we are not the cheapest garage around, but we do offer something quite unique. Every car that comes through our doors receives a free safety and service standards check, a complimentary valet, and a courtesy car if you need one. All work is carried out to manufacturer standards using genuine or OE quality parts, and we genuinely believe the level of care and expertise we provide is comparable to a main dealer, without the main dealer experience.
If anything from our previous quotes didn't feel right, please let us know and we can discuss this in more depth. If you are ready to go ahead, we would love to get you booked in.
If the timing isn't right, no problem at all, but if you do want a new quote, please just let us know you are ready to proceed and we will get straight on it.
Warm regards,
[YOUR NAME]
Fergies | German Vehicle & Jaguar Land Rover Specialists
01635 778002 | Info@fergies.co.uk | www.fergies.co.uk