No contact after quote - select a template
Repair or general quote
Customer quoted for repair work and has not responded. Concerned tone asking if they are still dealing with the problem.
Service quote
Customer quoted for a service and has not responded. Warm and concerned, references the risk of missing a service on vital components.
Repair or general quote - no contact
Inbound Quotes · No Contact After Quote · Customer has not responded to a repair quote
When to use: The customer received a repair or general quote from Fergies but has not responded. Use the tone that best fits your read of the situation. Replace all [placeholders] before sending.
Warm and concerned - Genuine and personal. Acknowledges that life gets busy and things get pushed aside. Asks if the problem got sorted or if they are still living with it. Best used when the quote was for something safety-related or the customer seemed genuinely engaged.
Subject line
Fergies quote - where do we go from here........?
Email body
Hi [CUSTNAME],
We sent you a quote a little while back and we noticed we have not heard from you since. We completely understand, life gets busy and things get pushed down the list.
We just wanted to check in. Did you get the problem sorted, or is it still something you are living with? We ask because the work we quoted was not something we would want to see left unresolved for too long, and we would genuinely hate for it to turn into a bigger and more expensive problem further down the road.
If you are still thinking about it, we are here. If anything has changed or you would like us to take a fresh look at the quote, just say the word and we will get straight on it.
Where do we go from here?
Direct and concerned - Straight to the point but with genuine warmth. Asks directly if they are still dealing with the problem and positions Fergies as the specialist who can take it off their plate for good. Best used when the issue was significant and you want to convey real care without being pushy.
Subject line
Fergies quote - where do we go from here........?
Email body
Hi [CUSTNAME],
We put a quote together for you a little while back and we have not heard anything since. We just wanted to reach out and check in.
Is the problem still something you are living with? These things have a way of sitting on the back burner until they become something more serious, and we would hate for that to happen with your car.
As specialists in German vehicles and Jaguar Land Rover, we would love to help relieve this problem for you so you can move on and forget about it. That is exactly what we are here for, and the quote we sent reflects the care and expertise we put into every job.
If you are ready to go ahead or would just like a conversation first, give us a call on 01635 778002 or reply to this email and we will take it from there.
Where do we go from here?
Light and confident - Brief and non-pressuring. Acknowledges the quote went quiet, does not dwell on it, and simply lets them know the door is open. Best used when you want to keep it short and leave the ball entirely in their court.
Subject line
Fergies quote - where do we go from here........?
Email body
Hi [CUSTNAME],
We sent you a quote a while back and never heard anything further. Completely understand, these things happen.
Just wanted to let you know the offer still stands. If the timing is right now or you would like us to take another look, just drop us a line and we will pick it up straight away.
Where do we go from here?