Workshop Manager
Reports to: Owner / Director · Leads: Workshop Technicians · MOT Station on site
Purpose of the role
The Workshop Manager is responsible for the daily performance, efficiency, and standards of the Fergies workshop. This is a role built on technical leadership — developing technicians, embedding the Auto IQ 15-Stage Diagnostic Process, and ensuring the workshop operates at 120% efficiency with consistent quality throughout. The role is introduced in two structured phases, allowing a clear transition from hands-on technical development into full workshop management.
Success in this role looks like
- Workshop efficiency consistently at 120%
- All technicians fluent in the Auto IQ 15-Stage Diagnostic Process
- Safety inspections completed within 40 minutes by all technicians
- Technicians never running out of work during the day
- A clean, organised and professional workshop environment at all times
Phase 1 — Technician Development (6 to 18 months)
- Train diagnostic technicians — approximately 2 hours of structured training per day
- Ensure all technicians reach the required Fergies diagnostic standard within 6 to 18 months
- Maintain personal productivity of 6 hours of labour sold per day
- Monitor the workshop schedule so technicians do not run out of work
- Prepare the next day's schedule according to the Fergies Perfect Day SOP
Phase 2 — Workshop Performance and Management
- Train technicians to complete safety inspections within 40 minutes
- Train technicians to complete diagnostic Stage 1 in 45 minutes and write up the test plan within the 1 hour allocation
- Support all technicians technically, raising capability and decision-making skills
- Carry out quality control on all safety inspections and vehicle inspection reports — 100% check rate
- Maintain workshop cleanliness, organisation, and professional standards
Daily accountability
- Responsible for the daily performance and standards of the workshop
- Ensure technicians work efficiently and productively throughout the day
- Ensure workshop processes and standards are consistently followed
- Ensure all completed work meets the quality expectations of Fergies
Workflow management
- Each technician should always have three jobs prepared ahead — current job, next job, and a third if work finishes early
- At 2pm each day, review remaining work scheduled and make adjustments to keep the workshop productive
- At 5pm each day, finalise the next day's schedule per the Fergies Perfect Day SOP
Daily routine
Morning
- Review the schedule for the day ahead
- Ensure all technicians know their first jobs
- Confirm vehicles and parts are ready
2pm Check
- Review remaining work for the day
- Close schedule gaps and reallocate work
- Provide technician support where required
5pm Prep
- Prepare next day's schedule per Perfect Day SOP
- Ensure workshop finishes tidy and organised
- Confirm parts and assignments ready for morning
Key performance indicators
Workshop efficiency
Target standard
120%
Personal productivity
Labour sold per day
6 hours
Safety inspection time
Per inspection
40 minutes
Safety inspection QC
Checks completed
100%
Technician training
15-Stage Process
Complete in 6 to 18 months
Workflow
Technician downtime
Zero run-outs