Service Technician
Reports to: Workshop Manager · Efficiency: 90 to 110% · Progression: Performance-based
Purpose of the role
The Service Technician is a fully independent operator. They carry out the complete range of servicing, SSS inspections, service resets and vehicle history updates without help or supervision, consistently and to the Fergies standard every time. They take full personal ownership of the quality of every job they complete.
Success at this level looks like
- Efficiency consistently within the 90 to 110% band
- All service tasks completed fully independently with no help or advice required
- SSS inspections completed independently within 40 minutes every time
- Zero negligence comebacks and technical comebacks below 1%
- All resets and history updates completed accurately as a matter of course
Core responsibilities
- Carry out manufacturer-specified servicing independently and to the full Fergies standard
- Follow the manufacturer workshop manual exactly on every job without exception
- Use only genuine or OE quality parts — raise any parts queries with the Parts Manager before proceeding
- Carry out the Fergies SSS safety and service standards check on every vehicle independently and within 40 minutes
- Complete all service light resets independently across the full Fergies vehicle range
- Update vehicle service histories accurately and independently after every service
- Document all advisory and required findings fully on the job card — never advise a customer directly
Start of day
- Arrive in clean, presentable Fergies uniform
- Check all SSS tools — report any issues to the WSM immediately
- Check all hand tools — report any issues to the WSM immediately
- Review the day's jobs and confirm all parts are ready
During the day
- Work through jobs independently following the manufacturer workshop manual
- Complete SSS check on every vehicle within 40 minutes
- Complete all resets and history updates before the vehicle leaves the bay
- Complete job card documentation immediately after each task
- Empty the bay bin before it overflows Bin SOP
- Return all tools to their exact catalogued location Tool Finder SOP
End of day
- Confirm all job cards are completed accurately
- Return all tools to correct catalogued locations
- Leave the bay clean and organised
- Shut down the PC and apply any required updates
- Put the workshop phone on charge
Efficiency
Labour efficiency target
90 to 110%
Negligence comebacks
Process errors
Zero tolerance
Technical comebacks
% of jobs requiring return
Less than 1%
SSS inspection time
Per safety inspection
40 minutes
Job card accuracy
Completed correctly same day
100% always
Advisory identification
Additional work found and documented
Full and accurate every time
Personal and professional standards
- Wear the Fergies uniform every day — clean and presentable at the start of every shift
- Check all SSS tools at the start of each day — report any faults immediately
- Check all hand tools at the start of each day — report any faults immediately
- Empty the bay bin before it overflows Bin SOP
- Return every tool to its exact catalogued location after every job Tool Finder SOP
- Shut down the PC at the end of every working day and apply any required updates
- Put the workshop phone on charge at the end of every working day
Technical standards
- Fully independent — no help or supervision required on any standard service task
- Carries out the SSS check on every vehicle without exception
- Zero negligence comebacks — at this tier there is no acceptable reason for one
- Never advises a customer directly — all findings go through the job card
Progressing to Senior Service Technician
Progression requires consistently exceeding the mid-tier efficiency band and demonstrating the behaviours expected of a senior Fergies technician. There is no minimum time in role.
What must be demonstrated
- Efficiency consistently at or exceeding 110% over a sustained period
- Zero negligence comebacks sustained over a meaningful period
- Technical comebacks consistently below 1% of jobs completed
- SSS inspections consistently completed within 40 minutes to a high documentation standard
- Proactively supporting junior technicians without being asked
- Demonstrating the attitude and professionalism expected of a senior Fergies team member