Senior Repair Technician
Reports to: Workshop Manager · Efficiency: 110% and above · Mentors: Junior Repair Technicians
Purpose of the role
The Senior Repair Technician is the benchmark for repair quality at Fergies. They operate at 110% efficiency and above, handle the full range of mechanical and electrical repairs including complex cases, provide confident minor diagnostic support, and actively mentor junior repair technicians.
Success at this level looks like
- Efficiency consistently at 110% or above
- Zero negligence comebacks, sustained without exception
- Technical comebacks consistently below 1% of jobs
- Complex mechanical and electrical repairs completed correctly first time
- Junior repair technicians visibly improving as a direct result of their mentoring
Core responsibilities
- Carry out the full range of mechanical repairs independently including complex multi-system repairs across all makes in the Fergies range
- Carry out the full range of electrical repairs independently including complex electrical system diagnosis and repair
- Provide minor diagnostic support using manufacturer diagnostic equipment
- Follow the manufacturer workshop manual exactly without exception
- Carry out the SSS check on every vehicle independently within 40 minutes to the highest documentation standard
- Maintain a clean, organised bay that sets the example for the rest of the team
Leadership responsibilities
- Actively mentor and support junior repair technicians through example, coaching and feedback
- Support the Workshop Manager in identifying where junior technicians need further development
- Flag any workshop quality, process or conduct concerns promptly
Start of day
- Arrive in clean, presentable Fergies uniform
- Check all SSS tools — report any issues to WSM immediately
- Check all hand tools — report any issues to WSM immediately
- Check in with junior repair technicians on their first jobs
During the day
- Work through jobs independently setting the quality and efficiency standard
- Complete SSS checks within 40 minutes to the highest documentation standard
- Support junior repair technicians with technical guidance as needed
- Empty the bay bin before it overflows Bin SOP
- Return all tools to their exact catalogued location Tool Finder SOP
End of day
- Confirm all job cards are completed accurately
- Leave the bay in exemplary condition
- Shut down the PC and apply updates
- Put the workshop phone on charge
- Raise any development observations with the WSM
Efficiency
Labour efficiency target
110% and above
Negligence comebacks
Process errors
Zero — no exceptions
Technical comebacks
% of jobs requiring return
Less than 1%
SSS inspection time
Per safety inspection
40 minutes, every time
Documentation quality
Repair detail and accuracy
Highest standard, no follow-up required
Junior development
Mentoring contribution
Visible improvement in juniors
Personal and professional standards
The following standards apply every single day at every tier. As Senior Repair Technician these must also be visibly modelled for junior colleagues.
- Wear the Fergies uniform every day — clean and presentable at the start of every shift
- Check all SSS tools at the start of each day — report any faults immediately
- Check all hand tools at the start of each day — report any faults immediately
- Empty the bay bin before it overflows Bin SOP
- Return every tool to its exact catalogued location after every job Tool Finder SOP
- Shut down the PC at the end of every working day and apply any required updates
- Put the workshop phone on charge at the end of every working day